Welcome to the Flowers Ealing website. These Terms & Conditions ("Terms") govern your use of our e-commerce platform and services for online flower delivery in Ealing and surrounding areas. By placing an order via our website, you agree to be bound by these Terms. Please review them carefully before making any purchase. If you do not accept these Terms, you should not use our website or place orders for flower delivery.
These Terms apply to all customers ordering online flower delivery services from Flowers Ealing within Ealing and its surrounding areas. Both individual and business customers are covered by these provisions, ensuring transparent and fair transactions for all parties involved.
Order Placement: You may select flowers, bouquets, or floral arrangements from the online catalogue and place an order by completing the checkout process on the website. You must provide accurate personal information, including recipient details, delivery address, and any special instructions. It is your responsibility to double-check the information provided before submitting your order.
Order Confirmation: Upon submitting your order, you will receive an automated order acknowledgement to the email address provided. This does not constitute acceptance of your order, but confirms that we have received it. The contract between you and Flowers Ealing is formed only when we accept and process your order, at which point a confirmation of dispatch will be sent.
Order Acceptance: Flowers Ealing reserves the right to refuse or cancel any order at our discretion, for example in the case of unavailability of stock, inability to deliver to your address, payment issues, or suspicion of fraudulent activity. Should we cancel your order after payment has been received, a full refund will be issued by the original payment method.
We take care to ensure that all product descriptions, images, and prices are accurate and up to date. However, flowers are natural products; their appearance, size, shade, and availability may vary depending on seasonal availability and supply. Substitutions may be made for certain flowers to ensure timely delivery, but any changes will be of equal or greater value and similar appearance. If you have specified particular preferences or allergies, please indicate these clearly in the "order notes."
In rare circumstances where arranged items are unavailable or a suitable substitution cannot be made, we will contact you directly to discuss alternatives or arrange a refund.
All prices shown on the website are in pounds sterling (£) and are inclusive of VAT (where applicable) unless otherwise stated. Delivery charges will be displayed separately and added during checkout, based on your delivery address within Ealing or surrounding areas.
Prices are subject to change without notice. Once you have placed an order and it has been accepted, the price is fixed unless due to an error or technical failure.
Flowers Ealing accepts various payment methods as displayed at checkout, including major credit or debit cards, and selected digital payment platforms. Full payment is required at the time of order. We use secure third-party payment processors to handle your payment information; no financial details are stored by us after the transaction is completed. Your payment will only be processed once we have accepted your order.
In the event of issues with processing your payment (such as bank authorisation failure), we reserve the right to delay or cancel your order and will notify you as soon as possible. If you experience any problems during the payment process, please reach out via our customer portal.
We offer flower delivery services within Ealing and the surrounding areas. During checkout, you will be able to select your delivery date. While we strive to fulfil all orders on your chosen date, we cannot guarantee specific delivery times unless expressly offered for your address.
It is your responsibility to ensure that the delivery address provided is correct and someone is available to receive the flowers. If the recipient is not available, our delivery team may leave the flowers with a neighbour or in a safe place (where possible), or a calling card will be left.
Any delivery times quoted are estimates. We are not liable for delays caused by factors outside our control, such as extreme weather, traffic disruptions, or events of force majeure. Where delivery is not possible and the order is returned, we will contact you regarding redelivery options. Additional charges may be incurred for repeated delivery attempts.
You may cancel or amend your order for a full refund, provided notice is given by 12pm (noon) of the working day prior to the scheduled delivery date. Requests received after this cut-off may not be processed, as flowers may have been prepared or despatched. Any cancellations or changes should be made through your account portal or by contacting our customer services.
For bespoke arrangements or seasonal items, cancellations may not be possible once the order preparation has begun. In such cases, we will assess requests on a case-by-case basis and inform you of any applicable charges or deductions.
In the unlikely event Flowers Ealing needs to cancel your order (e.g., due to stock shortages or operational issues), we will notify you as soon as possible and issue a full refund to your original payment method.
Due to the perishable nature of fresh flowers, returns are generally not accepted except where products are faulty, damaged, or do not correspond with your order. If you are dissatisfied with the quality or condition upon delivery, you must contact us within 24 hours of receipt, providing photographs and a description of the issue. We will assess your claim and, if valid, offer a full or partial refund, replacement, or credit note as appropriate.
Please note that claims submitted after the 24-hour period may not be eligible for resolution, as flower freshness can only be verified within a limited timeframe.
Flowers Ealing will take reasonable care in fulfilling your online flower delivery in Ealing and surrounding areas. However, we are not liable for:
Our total liability under these Terms, whether arising in contract, tort (including negligence), or otherwise, will not exceed the value of the order in question. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter where limitation is not permitted by law.
You must comply with applicable laws when placing an order, and must not use our services for any unlawful purpose. It is your responsibility to ensure any allergies or sensitivities are declared ahead of time, as flowers or arrangements may contain elements hazardous to pets or individuals with specific allergies.
You agree not to resell, commercially distribute, or otherwise misuse our floral products without prior consent from Flowers Ealing.
All content and material on the Flowers Ealing website, including text, images, graphics, logos, and design, are the intellectual property of Flowers Ealing or its licensors. No content may be copied, reproduced, or used for commercial purposes without explicit prior written consent.
We collect, process, and store your personal data in accordance with current UK data protection laws. Your information will be used solely for processing and delivering your order, as well as for communication regarding your purchase. Please see our separate Privacy Policy for detailed information about how your data is handled and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Flowers Ealing reserves the right to update or change these Terms at any time by publishing the revised version on our website. The Terms in effect at the time your order is placed will apply. It is your responsibility to review these Terms regularly to stay informed of any amendments.
If you have any concerns or complaints regarding your order or our services, please contact our customer service team outlining the nature of your complaint and any supporting evidence. We aim to resolve complaints quickly and fairly, keeping you informed throughout the process.
Any legal disputes arising from these Terms or use of our services shall be resolved in accordance with the laws and courts outlined below.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or related to these Terms, or your use of our services for online flower delivery in Ealing and the surrounding areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable by a court or regulator, the remaining provisions will continue in full force and effect. No failure or delay by Flowers Ealing to exercise any right or remedy will constitute a waiver of that or any other right or remedy.
These Terms constitute the entire agreement between you and Flowers Ealing with respect to online flower delivery services, superseding any prior agreements or arrangements.
If you have questions about these Terms & Conditions or our online flower delivery services in Ealing and the surrounding areas, please get in touch via the contact methods provided on our website. We are committed to providing a transparent, fair, and high-quality service at all times.
Note: These Terms apply to all Flowers Ealing customers across Ealing and its surrounding areas for all online orders and flower deliveries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 37 New Broadway, London, W5 5AH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ealing, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ealing.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
