Returns, Refunds & Complaints Policy – Flowers Ealing

Our Fresh Flowers Guarantee in Ealing

At Flowers Ealing, we are dedicated to bringing the beauty of fresh blooms to households and businesses throughout the Ealing area. As your trusted local Ealing florist, we take great pride in the quality and freshness of every flower arrangement we deliver. Our Fresh Flowers Guarantee ensures that you enjoy only the best and brightest flowers every time you place an order with us.

Damaged-on-Arrival Policy

We take special care when preparing and delivering your floral gifts. However, if your flowers or arrangements arrive damaged or in a condition that does not meet our high standards, please contact us as soon as possible on the day of arrival. To help us resolve the issue swiftly, we may request a photo of the damaged or unsatisfactory item. Our team will review your concern and work with you to ensure a satisfactory outcome.

Freshness Window & Quality Promise

Our Flowers Ealing guarantee covers a minimum freshness window of 5 days from the date of delivery, provided that flowers are cared for as recommended. Should the flowers fall short of this standard, or wilt within this period despite normal care, we encourage you to get in touch so we can assess and address the issue. Care instructions are provided with every bouquet to help you make the most out of your fresh flowers.

Refunds and Replacements

Your satisfaction is at the heart of our service. If you are unhappy with the freshness, quality, or condition of your flowers, we offer the following options:

• Replacement: We can arrange for a complimentary replacement of the same or similar flowers to be delivered to you or your recipient.
• Refund: In some cases, we may offer a full or partial refund, depending on the nature and extent of the issue.

Refunds will be processed in line with your original payment method, and replacements will be arranged at the earliest suitable time. Requests for refunds or replacements should be made within 48 hours of receiving your flowers for prompt assessment and resolution.

How to Make a Complaint

If for any reason you are dissatisfied with our service or your flower delivery, we want to hear from you. Our complaints process is designed to be fair and straightforward:

1. Contact us directly to explain your concern, including details about your order and the issue experienced.
2. Where appropriate, provide photographic evidence to help us understand and verify the problem.
3. Our team will review your case and aim to respond within 24 hours during our operational hours.
4. We will advise you of the solution available — which may include a replacement, partial or full refund, or another appropriate resolution.

Your feedback is valued. We continually improve our services based on the constructive feedback we receive from our customers in Ealing and the surrounding communities.

Serving Ealing with Trusted Local Care

Flowers Ealing is committed to delivering a level of personal care only a local florist can provide. Whether it's a special occasion or simply brightening up everyday life, your peace of mind is our priority. If you have any questions about our Returns, Refunds & Complaints policy or need assistance, please don't hesitate to reach out to our friendly team.

Thank you for choosing Flowers Ealing—your local florist delivering exceptional fresh flowers to Ealing homes and businesses.